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Introducing OZK Hub

New and improved online + mobile banking experience for personal accounts coming August 5th

  • Control & Protect with CardGuard*
  • Biometric Authentication**
  • 360 Account View
  • Plus, all the other features you know and love

*Requires enrollment.

**Capable devices only, requires in app setup.

Important Info

On Monday, August 5, your online and mobile banking services will move to the new OZK Hub platform.

In order to successfully complete the initial OZK Hub log-in, please verify we have your current phone number. You can do this by viewing your Profile within Online Banking or contacting us at 800.274.4482.

Choose your digital banking preference below and follow the instructions so you don’t experience a disruption in service.

Any bill payment scheduled before Friday, August 2 at 5:00 am CT will process as normal. The Bill Pay service will be unavailable from Friday, August 2 at 5:00 am CT until Monday, August 5th when we officially switch to the new OZK Hub platform. Users cannot view, add or cancel any payments during the transition time.

Please contact our Customer Care Center at 1-800-274-4482 if you need assistance will Bill Pay.

Mobile App Instructions:

If you normally access your account via mobile, follow these instructions.

  1. Launch current Bank OZK Mobile App on or after August 5
  2. On "Update Required" screen, select "Update Now"
  3. Once redirected to app store, download new OZK Hub Mobile App
  4. Open new app to login
  5. Enter current User ID & Password
  6. Re-enter current User ID
  7. Create new Password
  8. Select method (text or phone call) to receive a security confirmation code
    Don't recognize a phone number? If our current phone numbers on file are not valid, we will attempt to validate your identity through other verification methods. If these secondary methods are unsuccessful, please call us at 1-800-274-4482 for assistance.
  9. Set three security challenge questions and answers
  10. Congrats! You are now logged in to OZK Hub

Once you’ve successfully logged in to the new OZK Hub app, delete the old Bank OZK Mobile App.

Having issues? We can help.

Online Banking Instructions:

If you normally access your personal account via desktop or laptop, follow these instructions.

  1. Visit ozk.com on or after August 5
  2. Look for the login box on the right side of the home page
  3. Enter current User ID & Password
  4. Re-enter current User ID
  5. Create new Password
  6. Set three security challenge questions and answers
  7. Select method (text or phone call) to receive a security confirmation code
    Don't recognize a phone number? If our current phone numbers on file are not valid, we will attempt to validate your identity through other verification methods. If these secondary methods are unsuccessful, please call us at 1-800-274-4482 for assistance.
  8. Congrats! You are now logged in to OZK Hub

Having issues? We can help.

Introducing OZK Hub Mobile App + CardGuard:

Control and protect your debit card.
Turn card ON or OFF

Disable a lost card, prevent fraudulent activity and control spending.

Set usage preferences

Establish limits based on location, dollar amounts and specific types of businesses.

Receive real-time alerts for activity

Control alerts to verify and monitor transactions and spending.

OZK Hub Features

Your Enhanced Online + Mobile Banking Experience

Your new connection to advanced security and a more personalized digital banking experience.

Advanced Security

OZK is committed to keeping your account safe with state-of-the-art security technology

Alerts4

Receive alerts about your account in real-time

360 Account View

View account balances and transaction history

Profile Update

Update password, email address & security questions

eDocuments5

Receive your account statement online

Transfer Funds6

Move funds between Bank OZK accounts and other banks

Bill Pay7

Schedule one-time or recurring electronic bill payments

Account Opening

Open a new deposit account online

Secure Messages

View, create and reply to messages in your inbox

Stop Payments8

Stop payment on checks written on your account

Mobile Specific Features

Convenient and secure banking, wherever and whenever.

CardGuard1

Control & protect your debit card

Fast Balances

Quickly view your balances without logging in to the app.

Mobile Check Deposit2

Deposit checks using the mobile app & your phone’s camera

Biometric Authentication3

Log-in to the mobile app using facial & fingerprint recognition

Branch Locator

Find Bank OZK branch & ATM locations

We’re Here to Help

Our team members are available Monday through Friday 7am to 6pm CT and Saturday 7am to 12pm CT.

Customer Care Center

In-Person

FAQs

General Disclosure: Web access is required to use mobile banking. Third party message and data rates may apply to some features.

  1. Requires enrollment.
  2. Eligibility requirements and restrictions apply. Deposits subject to verification.
  3. Capable devices only, requires in app setup.
  4. May be customized. Carrier charges may apply.
  5. Requires enrollment. Deposit accounts only.
  6. Restrictions and limitations apply. Not available to all account types. Fees may apply.
  7. Restrictions and limitations apply. Not available to all account types. First 15 per month free, a fee of $.50 applies for each bill thereafter.
  8. Restrictions and limitations apply. Fees may apply.