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A new online + mobile banking experience

for personal accounts is here!

  • Control & Protect with OZK Cards*
  • Biometric Authentication**
  • 360 Account View
  • Plus, all the other features you know and love

*Requires enrollment.

**Capable devices only, requires in app setup.

Important Info

On Monday, September 16, your online and mobile banking services moved to a new platform.

Choose your digital banking preference below and follow the instructions so you don't experience a disruption in service.

Quicken or QuickBooks Users

Detailed instructions for modifying your Quicken and QuickBooks settings to ensure the smooth transition of your data are available. Please visit the Learning Center and select the instructions based on your Intuit service and device.

Mint Users

Mint recommends that you do not login into Mint.com until September 23 for a successful update. Please visit the Learning Center for detailed information.

Please contact our Customer Care Center at 1-800-274-4482 if you need assistance.

Mobile App Instructions:

If you normally access your account via mobile, follow these instructions.

  1. Launch your existing Bank OZK app

    If you have the app auto update feature turned on in your settings, the current Bank OZK Mobile app will have automatically updated to the new app on September 16th. Start at step number three in the instructions below for a successful initial log-in.

  2. Follow the prompts to update to the new Bank OZK Mobile app
  3. In the new app, log-in using your current User ID and Password
  4. Select a phone number to receive a confirmation code through text or call
  5. Enter the code to verify your identity

    Don't see your number in the drop down box? Click "I can't be reached at any of these numbers" for an alternative verification method. If these secondary methods are unsuccessful, please call us at 1-800-274-4482 for assistance.

  6. Select and answer three security questions
  7. Create a new Password
  8. Accept the user agreement
  9. Congrats! You are now logged in to the new Bank OZK Mobile app

If you run into problems as you go through this process, please reach out to us and we'll be happy to assist.

Online Banking Instructions:

If you normally access your personal account via desktop or laptop, follow these instructions.

  1. Visit ozk.com
  2. Log in to your online banking account using your current User ID and Password
  3. Select a phone number to receive a confirmation code through text or call
  4. Enter the code to verify your identity

    Don't see your number in the drop down box? Click "I can't be reached at any of these numbers" for an alternative verification method. If these secondary methods are unsuccessful, please call us at 1-800-274-4482 for assistance.

  5. Select and answer three security questions
  6. Create a new Password
  7. Accept the user agreement
  8. Congrats! You are now logged in to the new Bank OZK Online Banking

If you run into problems as you go through this process, please reach out to us and we'll be happy to assist.

Introducing OZK Cards

Control and protect your debit cards through the new Bank OZK Mobile app using OZK Cards.
Turn your debit card ON or OFF

Disable a lost card, prevent fraudulent activity and control spending.

Set usage preferences

Establish limits based on location, dollar amounts and specific types of businesses.

Receive real-time alerts for activity

Control alerts to verify and monitor transactions and spending.

Already a CardValet user? Please see the OZK Cards FAQ for registration instructions.

New OZK Cards user? Please see the OZK Cards FAQ for registration instructions.

Enhanced Online + Mobile Banking

Featuring advanced security and a more personalized digital banking experience.

Advanced Security

OZK is committed to keeping your account safe with state-of-the-art security technology

Alerts1

Receive alerts about your account in real-time

360 Account View

View account balances and transaction history

Profile Update

Update password, email address & security questions

eDocuments2

Receive your account statement online

Transfer Funds3

Move funds between Bank OZK accounts and other banks

Bill Pay4

Schedule one-time or recurring electronic bill payments

Account Opening

Open a new deposit account online

Secure Messages

View, create and reply to messages in your inbox

Stop Payments5

Stop payment on checks written on your account

Mobile Specific Features

Convenient and secure banking, wherever and whenever.

OZK Cards6

Control & protect your debit card

Fast Balances

Quickly view your balances without logging in to the app.

Mobile Check Deposit7

Deposit checks using the mobile app & your phone's camera

Biometric Authentication8

Log-in to the mobile app using facial & fingerprint recognition

Branch Locator

Find Bank OZK branch & ATM locations

We're Here to Help

Our team members are available Monday through Friday 7am to 6pm CT and Saturday 7am to 12pm CT.

Privacy & Security

Protecting the privacy and security of your financial information is priority at Bank OZK. We will never contact you via email or text message requesting that you provide or verify your Online Banking User ID and Password, Social Security Number, Debit Card, PINs or other personal or sensitive account information. We strongly encourage you to never share this information as it could result in access to your accounts. If you believe you are a victim of fraud or the recipient of suspicious communication, consult our directory at ozk.com/contact-us and contact us immediately. Bank OZK customers can also forward any suspicious email to [email protected]. Please read our privacy and security policies.

Customer Care Center

In-Person

FAQs

General Disclosure: Internet access is required to use mobile banking and online banking. Third party message and data rates may apply to some features.

  1. May be customized. Carrier charges may apply.
  2. Requires enrollment. Deposit accounts only.
  3. Restrictions and limitations apply. Not available to all account types. Fees may apply.
  4. Restrictions and limitations apply. Not available to all account types. First 15 per month free, a fee of $.50 applies for each bill thereafter.
  5. Restrictions and limitations apply. Fees may apply.
  6. Requires enrollment.
  7. Eligibility requirements and restrictions apply. Deposits subject to verification.
  8. Capable devices only. Requires in app setup.