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Frequently Asked Questions
Do you have a lost or stolen Visa® debit card?
If your debit card has been lost, stolen or you believe it has been compromised in any way, call 1.833.357.0023 for assistance as soon as possible.
Want to change your personal identification number (PIN)?
To change your pin, please visit any Bank OZK ATM or call 1.888.217.3668 for assistance.
Are you having issues while traveling abroad?
If you have an account issue while traveling outside the United States, please call our International Toll-Free number for assistance. 1.833.405.6071
Do you need to report fraudulent or incorrect debit card/ACH transactions?
Please reach out to our Customer Care Team to report fraudulent or incorrect debit card/ACH transactions. 1.800.274.4482
Let's Connect
phone1-800-274-4482
Need assistance with something? Our Customer Care Team is available to help you Monday through Friday from 7am to 7pm CT and Saturday from 7am to 4pm CT.
