You will use your existing Online Banking credentials (User ID and Password) to log in the first time. Refer to the resources above for step-by-step instructions.

Call us at 1-800-274-4482.

Yes. When updating your existing User ID in the new system, you are limited to 18 characters. Users with a User ID longer than 18 characters in the old system can continue logging in with their existing User ID.

You will need to:

• Complete the first-time login process (refer to the resources above for step-by-step instructions).
• Navigate to Online Activity (Payments & Transfers menu) to review and approve any future-dated transfers.
• Navigate to Alerts (Preferences & Settings menu) to establish any needed account/online activity alerts.

Yes! You can download our new Mobile Banking app. Get it on Google Play or Download on the App Store. You will need to delete your existing app and download the new app.

Yes! Everyone will access mobile banking via the updated Bank OZK Mobile Banking app. To access your business accounts, enter your business credentials on the login screen. To access your personal accounts, enter your personal credentials on the login screen.

No! Card controls are now built into Online Banking (both on desktop and mobile).

If you had scheduled or recurring transfers and payments in the previous Online Banking system, they have been moved to the new platform and may require your review and approval before they can continue processing.

To avoid interruptions:

1. Sign in to Online Banking.
2. Go to Payments and Transfers.
3. Select Online Activity and review all scheduled and recurring transfers and payments in both Single Transactions and Recurring Transactions.
4. Confirm the details are correct.
5. Select Approve or Authorize for each item that is in a Drafted status.

Note: If you cannot approve a recurring transfer or payment before its next scheduled date, edit the recurring series and change the start date to the following month. You can then create a separate one-time transfer or payment for the current month's transaction.

Failure to approve or authorize drafted transactions will prevent them from processing as scheduled.

If you do not see an approve option, the start date or next occurrence date has likely already passed. Instead, you should select edit and change the start date to a future date.

No! All of your biller information and bill payment history are available to you in the upgraded experience. Any recurring or future-dated Bill Pay transactions will continue, as scheduled.

Yes! You will need to disconnect from the old connection and re-link to the new connection on or after July 14th. For QuickBooks Direct Connect users, initiate the steps below once logged in to online banking:

1. Navigate to the Direct Connect Registration tile under the Preferences & Settings menu.
2. Select the Generate button.
3. Login to Quicken/QuickBooks to re-initiate the connection process within 15 minutes to securely link your account.
4. Complete the process by selecting Submit in Online Banking.

For other users follow the steps noted in the appropriate instruction guide below:

• Quicken Conversion Instructions
• QuickBooks Online Conversion Instructions
• QuickBooks Desktop Conversion Instructions

All cards associated with your profile will display. This may include an inactive or closed card that has not been purged from the system yet.

Select the Update Phone and Email quick link from the Home page. Click Edit and add your email address. Once the update is complete, you should be able to see your accounts on the Statement Delivery Preference page.

In addition to using your available balance (displayed in online banking), set up real time alerts that will notify you when your balance reaches a certain threshold!

• Login and go to Preferences & Settings >> Alert Settings >> Account Alerts

• By selecting Account balance below threshold you can choose the balance threshold, which account(s) to receive the alerts on and how to receive the alert.